I want to inform you about one thing that occurred throughout Alex Pereira’s UK tour.
As occasion organizer, Joyagear is solely liable for the group, logistics, communications and agreed deliverables related to these occasions.
Alex Pereira trusted Joya Gear to arrange and handle his tour accordingly. Sadly, as a consequence of miscommunication and our personal inadequacies, the agreed deliverables weren’t clearly communicated to Alex. In consequence, we needed to make some adjustments to the occasion.
Let’s be clear about one factor: Alex Pereira was not at fault.
Alex was knowledgeable by Joyagear that Keighley’s occasion consisted of a one-hour seminar, which he spoke in its entirety. He was not late and accomplished the seminar as advised. Alex was not knowledgeable of any autograph periods, particular person picture ops, or further time marketed or anticipated after the seminar. He acted on the data supplied by Joya Gia.
I’d additionally wish to make clear the place of the organizers of the Casely Seminar. The organizers had been totally knowledgeable concerning the length of the seminar, Alex’s attendance hours, and the deliverables mentioned with JoyaGia. It’s subsequently very unlucky that public statements have been made suggesting that Alex Pereira is liable for the problems surrounding this occasion. We want to state unequivocally that he was not.
We sincerely apologize to all these affected for the inconvenience brought on by our incorrect communication.
In consequence, all Meet & Greet ticket holders will obtain a full refund.
Though we have now efficiently organized many athlete occasions through the years, this isn’t the usual we adhere to. We’ll rigorously take into account what went mistaken, enhance our inside communications, and do all the pieces we are able to to stop this from taking place once more.
The remaining occasions on the tour will proceed as scheduled and we’ll proceed to work tirelessly to present our supporters the expertise they deserve.
We admire your understanding and cooperation.
